Frequently Asked Questions



Do I have to pay upfront for your service?

No. Definitely not. We operate on a no win no fee basis.

How valid is my claim?

What was your flight distance, what was the exact length of your delay, what were the weather conditions like on the day of your flight and may extraordinary circumstances have been a factor in your delay or cancellation? We will answer these questions for you and assess the validity of your claim. All you need to do is register your flight details and we will do the rest.

How much do you charge?

We operate on a no win no fee basis and will take a flat 25% fee of any compensation claimed if successful.

What if I flew on business?

You can still claim. The compensation is due for the person who was inconvenienced not the person/business who paid for the flights. So you will get the compensation paid out to your bank account. 

Can I use your service to claim for a flight that was delayed in the past?

YES! We also put together claims for flights that have been delayed in the past. Simply fill out the registration form on this site and one of our representatives will be in touch to take forward your claim. We can claim for flights that were delayed up to 5 years ago (dependant on case).

How much could I be due?

If your flight was delayed by three or more hours and this wasn't the result of extraordinary circumstances, you are entitled to financial compensation.

The compensation amount is determined by Regulation (EC) 261/2004 and is dependent on a number of variables. We calculate your compensation based on the distance of your flight and the length of your delay. The regulations apply to all European and non-European airlines, but if your flight departed from a non-EU airport there are some additional conditions the flight must meet. If you're flying from a non-European airport to a European airport, the operating airline must be European in order for you to qualify for compensation. Of course, this is something we will check when you submit your claim. 

Flights of less than 1500 km's are due compensation of €250, between 1500 km's and 3500 km's due €400 and flights over 3500 km's €600.

Aside from financial compensation you are also entitled to receive care from the airline in the event of a delay, cancellation or overbooking. This includes food, drinks and/or refreshments, two free phone calls, fax messages or emails, and in some cases hotel accommodation. If you incur expenses at the airport as a result of not receiving this care, you may be entitled to a refund for these costs.

What do you need from me in order to process the claim?

We have to build a claim file in order to enter into the process with the airline, we will therefore need the following:

  • Flight details (flight number, flight date, departure airport, arrival airport).
  • The full names of everyone on your booking (if they booked separately please inform them of this service and we can build a specific claim file for them).
  • Booking reference number
  • Copies of anything else relevant to your complaint, eg, previous letters, booking confirmation, copies of your ticket. If you do not have these then it may be possible to get these direct from your travel agent or the airline itself.
  • A letter of authority between yourself and us which allows us to handle the claim on your behalf.

EU Flight Compensation Ruling

Your rights are protected under the Montreal Convention and Regulation (EC) 261/2004. These regulations prescribe that when your flight is delayed, cancelled or overbooked, you are entitled to compensation of € 250, € 400 or € 600 per passenger. The compensation amount is not dependent of your ticket price, but of the distance and destination of your flight.

Do I have to have paid for the flight to claim?

No. The compensation is payable to the person who was inconvenienced. So if your flight was delayed or cancelled while travelling on business then it is you who is eligible for compensation - not the company who paid for the flights.

Which airlines do you claim from?

Any airline that is eligible! So long as the flight is eligible for compensation we can claim from any airline. Although some airlines are much harder to claim from than others. Most of our clients seem to be claiming for compensation from Ryanair, Easyjet, FlyBe, British Airways, Monarch, Aer Lingus, Thompson, Thomas Cook but we have also claimed compensation from many other airlines.